Privacy Policy

At Austin Management, we take your privacy seriously. Protecting your personal information is at the heart of our values, and this Privacy Policy explains how we handle, use, and safeguard the data you provide when you interact with our website or services. By visiting our site or working with us, you agree to the way we manage your data in line with UK GDPR and global data protection standards.


Information We Collect

When you engage with us online or offline, we may collect several types of personal and non-personal data, including but not limited to:

  • Personal identification details such as your full name, phone number, and email address.
  • Service-related details such as messages, forms, or enquiries you submit.
  • Technical data such as IP address, browser type, operating system, pages visited, and website usage patterns.
  • Marketing preferences including how you respond to communications, promotional offers, or updates.
  • Transaction data where payments, invoices, or service records are required.

How We Use Your Data

Your information is only used for lawful, transparent, and specific purposes, such as:

  • Delivering the services you have requested.
  • Managing communication, service updates, and customer support.
  • Processing payments and maintaining business records.
  • Improving the functionality, security, and performance of our website.
  • Personalising your user experience and tailoring our services to your needs.
  • Conducting analytics and research to enhance our business operations.
  • Sending marketing content, newsletters, or promotional offers if you have consented.

We never process personal data beyond what is necessary and always ensure compliance with applicable data protection laws.


Sharing Your Information

We do not sell or trade your personal data. It may only be shared under the following conditions:

  • With trusted third-party service providers who help us deliver our services, such as payment processors, IT infrastructure, or analytics providers.
  • With regulatory or legal authorities if we are required to comply with applicable laws.
  • With partners or collaborators but only where you have given explicit consent.

Wherever data is shared, we ensure strict confidentiality agreements and security measures are in place.


Cookies and Tracking Technologies

Our website uses cookies, tags, and similar technologies to provide a seamless browsing experience. Cookies help us:

  • Analyse website performance and visitor behaviour.
  • Remember your preferences and improve usability.
  • Deliver relevant content and tailored marketing campaigns.

You can manage or disable cookies anytime in your browser settings. Full details are explained in our Cookie Policy.


Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy. For example:

  • Service and transactional records are retained for legal and business compliance.
  • Marketing data is kept until you unsubscribe or withdraw consent.
  • Technical logs may be retained temporarily for security and troubleshooting.

Once information is no longer needed, it is securely deleted or anonymised.


Security of Your Data

We apply robust security measures to protect your personal data from loss, theft, or misuse. This includes encryption, secure servers, restricted access, and regular system monitoring. Only authorised staff and trusted providers have access to your information, and they are bound by confidentiality obligations.


Your Rights

Under UK and international data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Correct or update inaccurate or incomplete data.
  • Request deletion of your personal information in certain circumstances.
  • Restrict or object to certain forms of processing.
  • Withdraw consent to marketing communications at any time.
  • Request data portability, where applicable.

If you feel your data rights are not being respected, you may also lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.


Updates to This Policy

We may update this Privacy Policy to reflect changes in regulations, technology, or business operations. Updates will be posted on this page, and we encourage you to review it regularly so you remain informed about how your personal information is handled.


Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact Austin Management directly through our website’s contact page. We welcome your enquiries and are committed to resolving any privacy-related issues promptly.